AVAREN INC. Privacy Policy

Effective Date: July 07, 2026
Company: AVAREN INC.
Website: https://avaren.com
Email: inquiries@avaren.com
Mailing Address: AVAREN INC., P.O. Box 121405, Arlington, Texas 76012, USA

1. Introduction

AVAREN INC. (“AVAREN,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, communicate with us, request support, submit forms, interact with our online services, or otherwise engage with AVAREN.

This Privacy Policy applies to information collected through our website at https://avaren.com and related online interactions. It also applies to personal information we collect in connection with inquiries, prospective client communications, business relationships, and service-related communications.

This Privacy Policy does not replace any separate written agreement, data processing agreement, business associate agreement, master services agreement, service agreement, statement of work, or other contract between AVAREN and a client.

2. Important Notice

IMPORTANT NOTICE: AVAREN PROVIDES MANAGED IT, CYBERSECURITY, CLOUD, BACKUP, CONSULTING, HARDWARE, SOFTWARE, LICENSING, AND RELATED TECHNOLOGY SERVICES. IN PROVIDING THOSE SERVICES, AVAREN MAY PROCESS DATA ON BEHALF OF CLIENTS. WHERE AVAREN PROCESSES DATA SOLELY ON BEHALF OF A CLIENT, THE CLIENT IS GENERALLY THE DATA CONTROLLER OR BUSINESS RESPONSIBLE FOR DETERMINING THE PURPOSES AND MEANS OF PROCESSING, AND AVAREN ACTS AS A SERVICE PROVIDER OR PROCESSOR SUBJECT TO THE APPLICABLE AGREEMENT.

3. Definitions

Client means a business, organization, or person that purchases, receives, or uses AVAREN services.

Personal Information or Personal Data means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked to an individual or household.

Usage Data means information collected automatically when you access or use our website, such as IP address, browser type, device information, pages viewed, referring URLs, and interaction data.

Cookies means small text files or similar technologies stored on your browser or device that help websites function, remember preferences, analyze usage, and support advertising or measurement.

Controller means an entity that determines the purposes and means of processing Personal Information.

Processor means an entity that processes Personal Information on behalf of a Controller.

Service Provider means a vendor or contractor that processes Personal Information on behalf of a business and subject to contractual restrictions.

User means an individual who accesses our website, communicates with us, submits information, or otherwise interacts with AVAREN.

4. Information We Collect

We may collect the following categories of information.

4.1 Information You Provide Directly

We may collect information you provide when you contact us, submit a form, request a quote, request support, schedule a consultation, communicate with our team, or otherwise provide information to AVAREN.

This may include:

• Name;
• Company name;
• Job title;
• Email address;
• Phone number;
• Mailing address;
• Billing information;
• Account or support information;
• Information submitted through website forms;
• Messages, attachments, or communications you send to us;
• Information needed to provide services, respond to inquiries, or maintain a business relationship.

4.2 Business and Service Information

If you are a client, prospective client, vendor, or business contact, we may collect business-related information such as:

• Company contact details;
• Authorized user names and contact information;
• Service history;
• Ticket history;
• Project details;
• Device, software, licensing, and environment information;
• Billing and payment records;
• Contract and account information;
• Communications with AVAREN.

4.3 Usage Data and Device Information

When you visit our website, we may automatically collect Usage Data, including:

• IP address;
• Browser type and version;
• Device type;
• Operating system;
• Pages visited;
• Time and date of visit;
• Time spent on pages;
• Referring website;
• General location derived from IP address;
• Website interaction and analytics data.

4.4 Cookies and Tracking Technologies

We may use cookies, pixels, tags, scripts, analytics tools, and similar technologies to operate our website, improve performance, understand usage, remember preferences, and support marketing or advertising.

4.5 Information from Third Parties

We may receive information from third parties, including:

• Vendors and service providers;
• Business partners;
• Referral sources;
• Publicly available sources;
• Security, analytics, marketing, or website tools;
• Payment processors;
• Client-authorized third-party platforms.

5. How We Use Information

We may use information for the following purposes:

• To operate, maintain, and improve our website;
• To respond to inquiries, support requests, and communications;
• To provide quotes, proposals, and service information;
• To provide, manage, and support AVAREN services;
• To create and manage client relationships;
• To process billing, payments, renewals, and account administration;
• To provide technical support and troubleshooting;
• To communicate about services, updates, scheduling, security issues, and administrative matters;
• To analyze website performance and usage;
• To improve user experience;
• To send marketing or informational communications where permitted by law;
• To protect AVAREN, our clients, our systems, and our website;
• To detect, investigate, prevent, or respond to security incidents, fraud, abuse, or unlawful activity;
• To comply with legal, regulatory, contractual, insurance, audit, and recordkeeping obligations;
• To enforce our agreements, policies, and legal rights;
• To evaluate or complete a business transaction, such as a merger, acquisition, restructuring, financing, or sale of assets.

6. Legal Bases for Processing

Where a legal basis is required, we may process Personal Information based on:

• Your consent;
• Performance of a contract or steps taken before entering a contract;
• Compliance with legal obligations;
• AVAREN’s legitimate interests, such as operating our business, securing our systems, communicating with clients, improving services, and preventing fraud;
• Protection of vital interests where applicable;
• Other legal bases permitted by applicable law.

7. How We Disclose Information

We may disclose information as described below.

7.1 Service Providers and Vendors

We may disclose information to vendors, contractors, and service providers who help us operate our website, provide services, manage communications, process payments, host data, perform analytics, support security, deliver email, manage tickets, or support business operations.

7.2 Client-Authorized Platforms and Vendors

When providing services to a client, we may disclose or access information through client-authorized platforms, third-party software, cloud services, vendors, or systems as necessary to provide services.

7.3 Affiliates and Business Partners

We may disclose information to affiliates, business partners, or subcontractors as reasonably necessary for business operations, service delivery, or client support.

7.4 Legal and Compliance Disclosures

We may disclose information when we believe disclosure is necessary to comply with law, legal process, court order, subpoena, regulatory request, law enforcement request, insurance requirement, or contractual obligation.

7.5 Security and Protection

We may disclose information to protect the rights, property, security, or safety of AVAREN, our clients, users, third parties, systems, or the public.

7.6 Business Transactions

We may disclose or transfer information in connection with an actual or proposed merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction.

8. No Sale of Personal Information

AVAREN does not sell Personal Information for money.

Some privacy laws define “sale” or “sharing” broadly to include certain advertising, analytics, or cross-context behavioral advertising activities. If AVAREN uses advertising or analytics technologies that constitute a “sale,” “sharing,” or “targeted advertising” under applicable law, users may have the right to opt out as described in this Privacy Policy.

9. Cookies and Tracking Technologies

We use cookies and similar technologies for the following purposes:

9.1 Strictly Necessary Cookies

These cookies are required for website functionality, security, page navigation, form submission, and related features.

9.2 Analytics and Performance Cookies

These cookies help us understand how visitors use our website, which pages are visited, how users interact with content, and how we can improve the website. We may use Google Analytics or similar tools for this purpose.

9.3 Advertising or Marketing Cookies

These cookies may be used to deliver, measure, or improve marketing and advertising, including interest-based or targeted advertising where applicable.

9.4 Cookie Choices

You can manage cookies through your browser settings. You may also opt out of Google Analytics by using Google’s browser add-on available at: http://tools.google.com/dlpage/gaoptout

Your browser or device may also offer settings to limit tracking, block cookies, or send privacy preference signals.

10. Data Retention

We retain Personal Information only as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods may depend on:

• The nature of the information;
• The purpose for which it was collected;
• Client service requirements;
• Contractual obligations;
• Legal, tax, accounting, insurance, and audit requirements;
• Security and fraud prevention needs;
• Dispute resolution and enforcement needs;
• Backup and archival practices.

11. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect Personal Information. However, no method of transmission over the internet or method of electronic storage is completely secure. AVAREN cannot guarantee absolute security.

Clients are responsible for maintaining appropriate security practices for their own systems, users, credentials, devices, networks, vendors, and data, except to the extent AVAREN has expressly agreed in writing to manage specific systems or controls.

12. Data Transfers

AVAREN is based in the United States. Information we collect may be stored, processed, or transferred in the United States or other countries where we or our service providers operate. These locations may have data protection laws different from those in your jurisdiction.

Where required, we use appropriate safeguards for cross-border transfers.

13. Children’s Privacy

Our website and services are not directed to children under 18. We do not knowingly collect Personal Information from children under 18. If you believe a child has provided us with Personal Information, please contact us so we can take appropriate action.

14. Texas Privacy Rights

Texas residents may have rights under the Texas Data Privacy and Security Act and other applicable laws.

Depending on the circumstances and subject to legal exceptions, Texas residents may have the right to:

• Confirm whether we process their Personal Information;
• Access Personal Information;
• Correct inaccuracies in Personal Information;
• Delete Personal Information;
• Obtain a copy of Personal Information in a portable and readily usable format;
• Opt out of targeted advertising;
• Opt out of the sale of Personal Information;
• Opt out of certain profiling decisions that produce legal or similarly significant effects;
• Appeal a denied privacy request.

To exercise Texas privacy rights, contact us at inquiries@avaren.com.

We may need to verify your identity before processing your request. If we deny your request, you may appeal by replying to our denial notice or contacting us again at inquiries@avaren.com with the subject line “Privacy Appeal.”

15. California Privacy Rights

California residents may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, and other California privacy laws.

Subject to legal exceptions, California residents may have the right to:

• Know what categories of Personal Information we collect;
• Know the categories of sources from which Personal Information is collected;
• Know the purposes for collecting, using, disclosing, selling, or sharing Personal Information;
• Know the categories of third parties to whom Personal Information is disclosed;
• Request access to specific pieces of Personal Information;
• Request deletion of Personal Information;
• Request correction of inaccurate Personal Information;
• Opt out of sale or sharing of Personal Information;
• Limit use and disclosure of Sensitive Personal Information, where applicable;
• Not be discriminated against for exercising privacy rights.

To exercise California privacy rights, contact us at inquiries@avaren.com.

15.1 Categories of Personal Information Collected

In the preceding twelve (12) months, AVAREN may have collected the following categories of Personal Information:

15.2 Sources of Personal Information

We may collect Personal Information from:

• You directly;
• Your company or organization;
• Your authorized users or representatives;
• Website forms;
• Cookies and analytics tools;
• Service providers;
• Vendors;
• Public sources;
• Client-authorized systems and platforms.

15.3 Purposes for Collection and Use

We collect and use Personal Information for the purposes described in Section 5 of this Privacy Policy.

15.4 Disclosure of Personal Information

We may disclose Personal Information to the categories of recipients described in Section 7 of this Privacy Policy.

15.5 Sale or Sharing

AVAREN does not sell Personal Information for money. If our use of advertising, analytics, or tracking technologies is considered a “sale” or “sharing” under California law, you may opt out by contacting us at inquiries@avaren.com.

16. GDPR / EEA / UK Privacy Rights

If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with similar privacy laws, you may have rights under applicable law, including the right to:

• Access your Personal Information;
• Correct inaccurate Personal Information;
• Request deletion;
• Restrict processing;
• Object to processing;
• Request data portability;
• Withdraw consent where processing is based on consent;
• Lodge a complaint with a supervisory authority.

To exercise these rights, contact us at inquiries@avaren.com.

17. Do Not Track and Global Privacy Signals

Some browsers offer “Do Not Track” or similar signals. Because there is not one uniform industry standard for responding to Do Not Track signals, we may not respond to all such signals.

Where required by applicable law, we will honor legally recognized opt-out preference signals, such as Global Privacy Control, for the browser or device sending the signal.

18. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, tools, or services. We are not responsible for the privacy practices, security practices, content, or policies of third parties. You should review the privacy policies of any third-party websites or services you use.

19. Email and Marketing Communications

If you receive marketing emails from AVAREN, you may opt out by following the unsubscribe instructions in the email or by contacting us at inquiries@avaren.com.

Even if you opt out of marketing emails, we may still send transactional, administrative, service-related, billing, security, or legal communications.

20. How to Exercise Privacy Rights

To exercise privacy rights or submit a privacy request, contact us at:

Email: inquiries@avaren.com
Mail: AVAREN INC., P.O. Box 121405, Arlington, Texas 76012, USA

Please include enough information for us to identify and verify your request. We may request additional information to verify your identity, protect against fraud, or confirm your authority to act on behalf of another person.

21. Authorized Agents

Where required by applicable law, you may use an authorized agent to submit a privacy request. We may require proof that the agent is authorized to act on your behalf and may also require you to verify your identity directly with us.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our website or services after changes are posted means you acknowledge the updated Privacy Policy.

23. Contact Us

Questions about this Privacy Policy or privacy rights may be directed to:

AVAREN INC.
P.O. Box 121405
Arlington, Texas 76012, USA

Email: inquiries@avaren.com